Learning ServiceNow

ITservicemanagementautomationatyourfingertipsAboutThisBook?LearntoleverageServiceNow’scapabilitiesforimprovedITautomationbyfollowingstep-by-step,practicalinstructions?Buildcoreadministration,development,andmaintenanceskillswithITservicemanagementinServiceNow?Improveyourworkflowefficiencybydesigningandcreatingresponsiveandautomatedworkflows,businesslogic,andfront-endautomationWhoThisBookIsForThisbookisforITprofessionalsandadministratorswhoareplanningtoorarealreadytryingtoimplementServiceNowintheirorganizationforEnterpriseITservicemanagementtasks.Somefamiliaritywithwebtechnologies(JavaScript)wouldbehelpful.PriorServiceNowexperienceisnotnecessary.WhatYouWillLearn?Readandwriteclear,effectivecodefortheServiceNowplatform?Identifyandavoidcommonpitfallsandmisstepsthatcouldseriouslyimpactfutureprogressandupgradeability?Usedebuggingtoolstotroubleshootwhenthingsgowrong?DiscovertipsandtricksfromtopServiceNowdevelopers,architects,andadministrators.FindoutwhattheproswishtheyknewwhentheywerestartingoutInDetailThisbookisanupdatedversionofLearningServiceNow,thatwillcoverthenewandupdatedfeaturesoftheServiceNowplatform.ItwillshowyouhowtoputimportantServiceNowfeaturestoworkintherealworld,whileintroducingkeyconceptsviaexamplesofmanagingandautomatingITservices.It'llhelpyoubuildasolidfoundationofknowledge,andwilldemonstratehowtoeffectivelyimplementandconfiguremoduleswithinServiceNow.We'llshowyouhowtoconfigureandadministeryourinstance,andthenmoveontobuildingstronguserinterfacesandcreatingpowerfulworkflows.WealsocoverotherkeyelementsofServiceNow,suchasnotifications,security,reporting,andcustomdevelopment.Youwilllearnhowtoimproveandautomateyourbusiness'workflowandprocesses.Bytheendofthisbook,youwillbeabletosuccessfullyconfigureandmanageServiceNowlikeapro.StyleandapproachThisbookisastep-by-steppracticaltutorialtohelpyouquicklydeployandconfigureServiceNowinyourorganization.Itguidesyouthroughtheprocessofbuildingapplicationsandunderstandingtheunderlyingsystems,tohelpyoubecomeamoreeffectiveServiceNow/ITSMadministratorand/ordeveloper.