What this learning path covers

Module 1, Learning ServiceNow, Shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.
We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this module, you will be able to successfully configure and manage ServiceNow within your organization.

Module 2, ServiceNow Cookbook, Guides you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle.
Starting with the core configuration and management tasks, this module will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the module will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the module will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this module, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.
Module 3, Mastering ServiceNow (Second Edition), Steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The module will then focus on using web services and other mechanisms to integrate ServiceNow with other systems.

Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the module, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.