更新时间：2021-07-02 20:32:06
cover
Title Page
ServiceNow: Building Powerful WorkFlows
Automating IT Service Management
A course in three modules
Copyright
ServiceNow: Building Powerful Workflows
Credits
Preface
What this learning path covers
What you need for this learning path
Who this learning path is for
Reader feedback
Customer support
Downloading the example code
Errata
Piracy
Questions
Module 1
Learning ServiceNow
The Interface
Frames
Banner frame
System Settings
Help
Connect chat conversations
Global Text Search
Profile
The Application Navigator
Filter text box
Favorites
History
Important application menus and modules
Content frame
UI settings and personalization
Summary
Lists and Forms
List v2 versus List v3
Lists and Tables
Creating a custom table
Creating an update set
Creating the table
Adding a field
List view
Condition builder
Building a filter
Dot-walking
Forms
Form designer
Form layout
Related lists
UI Customization
UI15 versus UI16
Switching between UI15 and UI16
Branding your instance
Custom themes
UI-Impacting system properties
Configuring service portal UI
Creating a custom homepage
Styling pages and widgets
Styling the CMS
Understanding Data and Relationships
One-to-many relationships in ServiceNow
Many-to-many relationships in ServiceNow
Creating a M2M table
Other M2M relationships
Enforcing one-to-one relationships
Defining custom relationships
Database table inheritance
Tasks and Workflows
Important task fields
Active
Additional comments and work notes
Assigned to and Assignment group
Created Created by Updated and Updated by
Description and Short description
Number
State
Journals and the Activity formatter
Extending the task table
Workflows
Important workflow activities
User and Group Approval
Approval Coordinator
If
Switch
Wait for Condition
Create Task and Catalog Task
Branch and Join
Return value
Run Script
Set Values
Workflow Stages
Demo
Approvals
Assignment
Creating Task fields
